The software and hardware at the front desk is Slow, slow, slow. It took an inordinately long time to enter three claw clipping charges. The printer took too long to spit out the charge ticket. For clients with sick or injured pets, waiting at the desk has to be a Trial. Truly frustrating.
Thankfully I paid before the end of the appointment.
On the upside, I was told at the desk that an emergency had come in and my appointment would be delayed for an unknown length of time. Sigh. She offered to check when she saw my face. It would have been a better choice to Directly check First. I was prepared to leave but someone kindly and quickly took one cat. The claw clipping went quickly, and I was helped with taking the three of them to my car.
The staff has changed and apparently a new vet is on board. Making the appointment on the phone was also a lengthy process. Perhaps the problem is a learning curve. Previously all of my experiences have been Excellent.