94.6% would refer friends and family to us

4 stars Customer since 2015

I have no complaints, service took a little longer than expected due to parts availability, but they gave me a courtesy car so it wasn't a problem,

5 stars Customer since 2010

4 tires mounted, balanced and alignment done. Pointed out that my rear brakes were worn and if I would like them replaced (I can do that myself at home). Thanks Jameson and the gang! Been a customer since forever and send everyone their way. They know their stuff.

5 stars Customer since 2018

I went to Dales for an oil change, fix a failing door lock and to replace the shocks; the age of my car and the general ride indicated that the shocks were getting worn, but the technicians at Dales verified the condition to ensure that I wasn't wasting money. The knowledgeable staff at Dales was thorough about explaining all the work that needed to be done, and they were very realistic about which services needed to be done sooner and which could wait.

The work was done amazingly quickly; so quickly that I was concerned they might be skipping out on quality assurance, but after a few days of driving I can say that everything feels good and smooth. The alignment feels right on, the engine runs smooth, and they were considerate about keeping everything neat and tidy inside.

I only recently moved into the neighbourhood and have been looking for a car shop that I can trust with basic maintenance and repairs, and Dales definitely passes my test. I don't consider myself an auto expert, but I've had this car for 17 years and I can pick out any new sounds and changes to the car. The staff are all clearly very knowledgeable, they were all friendly and professional, and the services was done on time. The extended hours are a really nice extra bonus and the service rates are typical for what I expect from a decent mechanic.

Definitely will be returning.

5 stars Customer since 2018

Wow. Couldnt have asked for better service from these guys. They got the job done quickly efficiently and as quoted. Their very knowledgeable and friendly staff gladly helped me with all my needs.

Will definitely return for future business.

Thanks again

5 stars Customer since 2018

Jameson helped me out at the front counter with a parts order and he was awesome to deal with, super down to earth, had good advice and amazing customer service.

5 stars Customer since 2016

Friendly staff good service will be back thanks guys

5 stars Customer since 2017

The only place I take my vehicle.

2 stars Verified customer

Car was done in a reasonable time frame. I have two problems with the service I received, one is that I had my car aligned and I'm not 100% happy with it. It feels good but the wheel is slightly off center when driving straight. Ultimately I think this is pretty minor and I imagine they would be receptive if I asked them to take another crack at it. The other problem is that their pricing for a mount and balance of 4 tires is a bit ridiculous. $149.99 for a four tire mount and balance on 195/65/R15s; very easy tires to M/B. That's $42 a tire after tax!

Dales Auto Service replied:

Hi,

Yes we would like to see your car back to center your steering wheel, not a big issue and we will take care of it.

Our fee for customer supplied tires mount and balance is 1hr labour which is $149 plus tax.

All of our customers have to sign off on the quote before we proceed and in this case we were given the green light.

5 stars Customer since 2018

Friendly and knowledgeable staff. Got the feeling they were subject matter experts without being talked down to. Good transparency.

4 stars Customer since 2017

love the weekend hours. It can be hard getting into a shop when I work regular business hours.