Thank you for this opportunity to provide feedback. It was my intention to call or write anyway. Overall, our experience has been wonderful over the last several years. However, yesterday my children and I were disappointed in the hygienist. When I tried to engage her, she did not even look at me, or respond to me. All she said was, "oh." She was not the outgoing personality we are used to seeing at Dentistry For Children. Additionally, both of my children complained throughout the morning and afternoon that their mouths hurt. This is a reflection of the work the hygienist completed. They both had the same hygienist. It was bad enough that late in the afternoon I gave my son ibuprofen. I wish I had given my daughter Ibuprofen before she left for an overnight play date. The hygienist'a disposition, and apparent lack of gentleness, reflected negatively on our experience yesterday. However, my kids have always loved going there because of the atmosphere they provide any employees have always been pleasant and happy to help. Perhaps she was having a bad day, or if she's new perhaps she would be better suited to an adult practice.