Amber is an excellent colorist but we lost track of time even though I mentioned the time constraint up front.
Additionally, I was overcharged $125. And, the receptionist Radha took the liberty of crediting to the credit card on file before calling. There are two things wrong with that scenarios, the card is inactive creating more issues for me because I have to trace the money, what if I was undercharged - would the salon take the same liberties?, and 3 - I used a completely different card. I don't think she bothered to check the receipt. When I called back, the other receptionist questioned my story. Why would I lie? This was TERRIBLE customer service all around.
We are terribly sorry to hear about your experience. We have spoken to our front desk team and discussed with them what could have been handled differently. Upon review of our call logs we see that our receptionist did contact you prior to crediting the incorrect card. It seems that she asked you if you would like us to use the card on file and you gave her verbal consent. We did make the mistake of not confirming which credit card was attached to your file and for that we apologize. Please know that we are fully committed to providing top notch customer service to all of our clientele, from start to finish. Moving forward we will take extra care when handling your transactions. We look forward to your next visit at our salon!