It's important that Direct Optical disclose upfront costs to the customer. I was told my contact lens appointment was covered, then charged $100 and told that cost was for the 'fitting'. I would have appreciated knowing all costs associated with the contact lens appointment BEFORE the appointment. Otherwise it seems deceptive.
It would be super helpful to know who you are and what transpired. We never try to deceive a customer and we especially go out of our way with contact lenses to explain fees in advance because they can be confusing. If you would like please call us and speak to either Shanon, Lakeisha and/or Dennis the owner at 248-553-8270. Thank you.
Staff professional and friendly. Would like better selection of frames. Will definitely be back for eye exam but will probably purchase frames/lenses from elsewhere.
Always a pleasure to do business with this company! I find unique and timeless frames, great service, great deals and prompt service above and beyond the ordinary. I travel to MI from NC to do business here!
My manicurist Karlene is the best of the best!!! Always on time which I appreciate!!! Talented & wonderful & sweet!!! Always suggests great colors which is great for me who always used to get a French & now I get compliments on my colors!!! The owners are amazing!! They get involved with the day to day when in the past I've seen the opposite. They are excellent girls who have great products to choose from & have the best services & the cleanest salon I've ever been in. More than 5 stars for me!!!!