91.5% would refer friends and family to us

5 stars Verified customer

Was waited on immediately. Great selection of frames and friendly, helpful staff.

5 stars Verified customer

I received excellent attention and a thorough exam. I enjoyed meeting Dr. Brinker and his staff and am awaiting my new glasses.

5 stars Verified customer

Excellent friendly service. I got a great pair of glasses at a great price. I am a Direct Optical fan...and have been for years!

4 stars Verified customer

Dr was fast and efficient

5 stars Verified customer

Very helpful and considerate. Nice personality and pleasant during eye exam. Definitely recommend this Dr. he was very engaging and I think he was able to make changes in contact

prescription needed.

5 stars Verified customer

Excellent customer service. Dennis really took care of my son and I and we are glad that we made the trip from Troy to get our glasses at Direct Optical

5 stars Verified customer

Dr. Brinker was very good - thorough and explained everything. Great experience.

5 stars Verified customer

I was overdue for an eye exam and on advice from my wife. I made a call at around 12:15 pm. There was an open time slot and i got in to see the Doctor. I didnt have to wait at all, the staff is excellent. I felt as if i was the most imprtant customer. The eye doctor is a pro, kind caring and he got my precription corrected. Showed me what to expect with my new lenses. Very high marks all around. I try go there every year for an eye exam. And its always the same. Excellent service. JN

5 stars Verified customer

Very friendly staff. Quite helpful.

2 stars Verified customer

The front desk woman seemed to be in a pissy mood. Very passive aggressive; not warm and welcoming. The dr was super slow, didn’t speak clearly to me? And did not instill any trust that I had a good exam. I don’t think I’ll be going back. Disappointing for sure. Sorry Dennis - you are always kind and cheerful.

Direct Optical & Hearing Superstore replied:

We reached out to Ms Love privately and apologized for her experience, we also offered her an exam recheck with another doctor, which she has taken us up on. We do care about our customers and their experiences with our staff and our doctors.

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