It was a relaxing pleasant place to come into and the front staff were very helpful and kind. Terry was very bubbly and explained each product and it's use carefully. I only came to inquire about the laser treatments for the pigmentation but after speaking with Terry I discovered many other problems with my skin so I decided too take the option of purchasing the complete facial regime. It was costly, but if all the problems are dealt with it would probably be the same cost in the long run to have the several laser treatments. After using it for one night and two mornings my skin does feel softer.