Was not happy. The hygienest was leaning on my chest from time to time while doing the procedure. Her hands are heavy as well, my gums felt sore the whole day after the procedure. Got agitated as I don’t feel the procedure was done well. I talked to my husband after and he said he just had similar experience before. He felt like the cleaning was not done properly, he left the clinic with heavy heart.
The hygeniest didn’t ask what my options are for flouride application as what what needs to be done. Very unorganized.
I didn’t know that a different hygienist will look after me and my other child. I should’ve ensure to note that we want to see our original hygienest upon booking the appointment. I believe we should be seeing our original hygienest as they know our dental history. Assigning us to someone else is a waste of time. I would also suggest, since patients are booking in advance, that the dentist/hygienest review patients records atleast a day prior to their appointment.
Elena, I am so sorry for your poor experience here. I do appreciate your honest and detailed feedback and will share that with the hygienist you saw. We will definitely ensure you see your regular hygienist next time you visit. Your family have been excellent patients here, and we will work hard to ensure all future appointments are handled to your satisfaction.