This was my first visit and my experience was overall excellent especially with my stylist. The color is high quality and I LOVE it. She took the time to match my roots and really talk with my about my goals for my hair, etc. The hair-washing station is probably the most comfortable chair I've ever been in. I was a little surprised it took 3 hours to color and trim my hair since I have short and thin hair, and normally I'm done in 2 hours at my old stylist but maybe this was unique given the color I wanted this trip.
I did feel pressured into doing the $40 Kerastase treatment. Some reviews on here state how they felt like every conversation was an upsell and I got that vibe. For the price of the color/cut, I think that pressure to rebook right now (I was asked 3x), buy products, buy the treatment, etc isn't necessary when I'm already dropping $200+ on this visit. Trust me, I love recommendations and love hair products but this was a little much. Ultimately I loved the treatment itself, it was relaxing, the hot towel is an excellent touch, and my hair is super soft-- but I wasn't really looking to spend that much on it.
I did also feel like the receptionist rushed my stylist and me out of the salon. I was still getting my hair trimmed and was being asked about booking next time and if she could have my credit card to check me out because I think she wanted to leave (it was an evening appointment). Then I had to sign the receipt, calculate tip, etc. while my stylist was in the middle of cutting my hair which was strange.