Optometrist was great and did a thorough job and explained all medical issues. She delivered as expected and we have no issues with her. As far as customer service, just terrible. Our biggest complaint is that they did not explain anything regarding what services we paid for, nor ever explained the impact of our choices when it came to what would be covered. Normally I have relied on our provider to maximize our benefits under our plan and also thoroughly explain the impact of our decisions. Yes, we were at fault for perhaps relying on this practice to make sure that happened, but instead we ended up paying a lot more than expected and walking away without what we hope for in the first place.