87.8% would refer friends and family to us

4 stars Verified customer

The technician was fabulous! But it was hot outside, and the air doesn't circulate well. I was sweating during the waxing.

5 stars Customer since 2017

Loved this salon! Super cute and very professional!

4 stars Verified customer

My daughter gave me a 1 hour massage thru Groupon and she included a $20. tip. Amber gave me a very good massage and I gave her a $12.00 tip. Had the lady at the check in desk informed me that a tip was already paid, which she SHOULD HAVE, I would not had given Amber another tip. The best surprise is NO surprise !!! Neal 7-11-17.

East Town Spa and Reagan & Ruby replied:

Hello Neil,

We are so happy you enjoyed your massage with us but just wanted to apologize for the confusion. We did refund your $20 today after we spoke this morning. Unfortunately, when we check people in we do not see if anyone put any money down in their account until we check the person out at the end of the service (which is why she didn't mention it to you at checked-in). We are happy we got it all taken care of though and we hope to see you again soon!

Love,

East Town Spa Team

3 stars Customer since 2013

Overall great service! Allison was wonderful. She asked me a lot of questions and made the appointment go by quickly. Love how my hair turned out...told her I liked warm tones, but it's a little too warm. Nothing that I'm mad about though or anything. Was upset that I couldn't use my Groupon...the fine print on the Groupon said "valid for customers who haven't been here in the last 12 months." I had been there almost 2 years ago and they said I couldn't use it since I had been there. Confusing wording and even though I was nice about it and was confused...they still wouldn't let me use it. Had to use just the value paid for it. Ended up paying $60 more than anticipated plus the tip...so honestly that was pretty irritating.

East Town Spa and Reagan & Ruby replied:

Hello Bailey,

Thank you for bringing this to our attention, we love that you love your hair! Unfortunately, our Groupon does also state "Limit 1 per person, may buy 1 additional as gift." Which is why we couldn't accept your Groupon. We do apologize for any inconvenience, we are just following what the Groupon states. If you ever have any questions or concerns about our Groupons please feel free to reach out to us so we can answer all your question.

Thank you,

Management

4 stars Verified customer

A very nice and friendly atmosphere

5 stars Verified customer

Grayson was professional and great. Thank you

3 stars Verified customer

I had a massage and the woman doing it was not really massaging me. It felt like she was actually just rubbing lotion on me.

5 stars Customer since 2003

Erin is very professional, and she does an amazing job applying eyelashes! I was sent to by another friend and I will recommend her to others, too :-)

5 stars Verified customer

Aaron is the best ever hairdresser!!

5 stars Customer since 2003

Very cute salon. Prompt and friendly service. I've been going here for over 10 years.

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