86.9% would refer friends and family to us

4 stars Verified customer

I had a great facial experience. I have been waiting for a call back about a question I had on one of the products she used.

4 stars Customer since 2017

Unfortunately this was not a good experience for me. Booking the appointment went well, they got me in quickly and service was friendly. However I booked a 90 minute deep tissue massage for some major pain I have radiating from between my shoulder blades. I do not feel the massage therapist that worked on me was qualified for such a task. The way she plucked at my knots was painful; not an effective way of soothing or stretching the area. I tried to speak up and guide her for a more pleasant experience but in the end, it felt like she didn’t know what she was doing and even my suggestions seemed lost on her. Thankfully there was a deal going on so I was able to schedule another appointment for A good price—and I made sure It was with a different masseuse. I really hope my next experience is better.

5 stars Customer since 2016

Riley did a great job! Very happy with my pedi!

5 stars Customer since 2016

Aaron rocks! I highly recommend him! My friend bought the groupon, I loved her hair so much that I booked an appt with him too and I'm glad I did! He was easy to talk to, super fast, talented, and not to mention, hilarious! I will be back! Thank you Aaron!! :)

3 stars Verified customer

Location easy to get to and a lovely historic building. Street parking ample. The mani/pedi I received was okay and tech, Kristin, was quite pleasant. But the facility really not equipped for the whole pampering as I have experienced in Nail Salons. But just fine for the basics.

5 stars Customer since 2014

I loved Anna! I will be back! She was nice and friendly -She was very personable though and she gave me a GREAT Haircut!

4 stars Verified customer

Outstanding massage, done with expertise as I have never experienced before. Drawbacks are having to go down tiny steps with no railing to a dismal lower level and loud intermittent A/C blowers detracting from an otherwise calming and tranquil environment.

1 stars Verified customer

I had a Brazilian wax done here. It was my first time ever which I had told the girl(Emily). She was not very friendly and did not walk me through what to expect. She put me in a room and told me to undress but did not explain how I should sit/lay on the table with only the towel. So unknowingly I went underneath the bigger blanket provided on the table. She came in and annoyingly said I'm supposed to be on top of the blanket. She did the service and asked me if it was all good. I couldn't see, she provided no mirror so I could look. So I left and went home to discover many missing spots and she did not wax my back side. Very disappointing job. If I'm going to put myself through a painful service like that I would like it done thoroughly. I will not be returning.

East Town Spa and Reagan & Ruby replied:

Hello,

Thank you for bringing this to our attention. We will make sure we talk to your service provider and correct this problem so it doesn't happen again in the future. If you would like to discuss this further please call us at 414-271-4247.

Thank you,

Management

5 stars Customer since 2011

I showed Aaron a pic of what I wanted and my hair turned out perfect. The color was beautiful and styled like I love. Thank you Aaron.

5 stars Verified customer

Excellent

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