17477 Generations Dr
South Bend, IN 46635

Mon - Tue: 8:00AM - 7:00PM

Wed - Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

98.4% would refer friends and family to us

5 stars Verified customer

Dr. Robbins is the best! She is friendly and professional. I appreciate her telling me about my exam as we go along and answers my questions thoroughly.

5 stars Verified customer

Everyone was very nice. Explained anything I questioned.

4 stars Verified customer

I made an appointment to select frames for glasses, something I guess you don't normally need to do, but I was encouraged to do. When I arrived at 1:30, the slotted time, I was ignored for 25 minutes. Finally, after pointing out that my appointment was at 1:30, I was attended to within 5 minutes.

My technician was professional and friendly. I have no problem with the service, just the waiting.

Eye Care Associates of Michiana replied:

Thank you Rebecca for your optical visit and for your candid feedback, which we genuinely value. We are delighted you had come in to see us to select new eyewear, but disappointed to learn you were not extended the courtesy or efficiency of a scheduled appointment. We sincerely apologize, and will share your comments with our staff so we may improve upon your future visits with us.

5 stars Verified customer

Great Care!

Eye Care Associates of Michiana replied:

Thank you Anthony for allowing us to take great care of your eyes! We appreciate your visit, and your five-star rating!

5 stars Verified customer

Professional and friendly.

Eye Care Associates of Michiana replied:

Thank you Richard for relying on our professional eye care and friendly service. We appreciate having you as our patient, and look forward to seeing you again!

3 stars Verified customer

I wish the various machines and test I was ask to take someone would have explain the reason behind them. The doctor talked a lot to the attendant but little to me. I wondered what all the numbers meant. Little explanation was given when he examined my eyes. I waited a long time at the counter to pick out glasses and try them on. When I picked a frame different from the ones on the table I was questioned and asked if I was sure I wanted to try them on. When I was told the cost of the glasses she couldn't provide me with a written statement or let me see any of the calculations she had made.

Eye Care Associates of Michiana replied:

Thank you for choosing ECAM to serve your vision and optical needs, and for your candid feedback. We apologize for the experience you describe. It is not typical of the kind of service we offer. We hope you will allow us another opportunity to serve you better. In the meantime, your comments will be shared with our manager.

5 stars Verified customer

Friendly staff and informative

Eye Care Associates of Michiana replied:

Great to know you had a friendly, informative five-star visit with us! Thank you.

5 stars Verified customer

I was greeted, with a smile and pleasant voice, made welcome. Had very little wait time. Would recommend.

Eye Care Associates of Michiana replied:

It's nice to see you again Eva. Thank you for your recommendation and five-star rating! We appreciate both very much.

1 stars Verified customer

Consistently courteous.

Eye Care Associates of Michiana replied:

Thank you John for recognizing our courteous service, and for your long-time trust in our care. We look forward to seeing you again. :)

5 stars Verified customer

It has always been an excellent experience coming to your office. Everyone that works there is smiling, polite and eager to help. I have never been to an office where the staff are all so friendly, and I'm in the medical profession.

Eye Care Associates of Michiana replied:

Thank you Diana for your most recent visit, and for your kind feedback. :) We genuinely enjoy caring for our patients, such as you. So glad it shows!