Being my first time ever to the eye doctor I wasn't exactly sure what you expect. Dr. Richert was very personable and knowledgeable. The staff was very friendly and helpful. My only issue was I left without really knowing my plan, my prescription or costs. Not sure if that is normal or not but it didn't hit me until I got to work that I didn't know what my Rx was as well as if I was also going to get glasses or just have contacts I did get an email later in the day about them forgetting to tell me about the prices of contacts from them. Again, this was my first time and I have never work corrections before so it was a lot to process. Hopefully in my follow up I will get all the info I need. Otherwise it was a great experience and plan to continue coming in to see Dr. Richert.