98.8% would refer friends and family to us

1 stars Customer since 2014

I still don't have my sunglasses. Brought in a vintage pair and brought them in to have them make prescription lenses ... or so I thought.

They lost the original tinted lenses I gave them with the frame... no biggie... IF the prescriptions worked.

But they haven't... I have been fitted twice... and both times the prescription lenses didn't work.

But the bigger problem was that both times the lenses didn't even fit into the frames properly... had clearly been done in great hast and with no attention because they didn't check before I came in.

They blame this on the lab they send the lenses to, but they choose that partner.

I have been in THREE times for these... so far... and they still aren't ready for me.

It's been nearly three months since I brought the frames in. I have already PAID.

I haven't a clue what to do, but I find it funny that you've sent me a review request before you've even completed the SINGLE task this business it supposed to be capable of.

5 stars Verified customer

Dr. Torres and his entire staff are first-rate. Dr. Torres has introduced the newest technologies to his annual examinations, which makes them a pleasure. And he is knowledgeable and extremely personable.

5 stars Customer since 2008

Dr. Torres is superb. He is an expert and his examination is incredibly thorough. The equipment used is state of the art. He tells you if he doesn't think new glasses are required - no pushing of expensive lenses or frames. As an added bonus he comes up with great travel suggestions. I recommend him unreservedly.

5 stars Customer since 2005

Excellent experience!

5 stars Customer since 2016

Minimal wait, great facilities and personable staff!

5 stars Customer since 2005

Very thorough and great doctor.

5 stars Customer since 2015

What an amazing optometry office and team! Great location for people that work in downtown San Francisco. This is not your traditional optometry office where they pressure you to purchase glasses and try to upsell. They genuinely care about you! Highly recommend!

5 stars Verified customer

Dr Torres is the best hands down. I've been going to him for the last 17 yrs and I will not entertain seeing anyone else.

5 stars Customer since 2016

Everyone was professional and friendly and very helpful and informative.

5 stars Verified customer

I've been a patient at Eye Carumba Optometry for 5+ years - the care (Drs. Weaver and Yeh) has always been very thorough and professional, and the service (Jim Weaver + others) extremely helpful. ECO is firt-rate; I recommend highly.

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