I am not sure how to address this situation of my last dealings with the clinic, when I called to say Lily was in
need of food, told that they would have to order, took over ten days before you got a shipment and then did
not call to say it was in, I called found out it was in and came in right away as Lily was getting down with her
supply. Then I get your statement email, stating you had not charged my daughter's card for the previous
two times I purchased food, I realize there was a period when I did not know you didn't have her new date
for the card, but when you got it why those two charges were not processed is beyond me, a failure of the
support staff in the front office I can only presume. Everything is alright now with the charges but I really
would think it could have been handled better. You wanted to know how the visit was, now you know.