The folks at the front desk and the techs doing the medical history/routine screens are courteous, friendly, competent, confident, and have good senses of humor. They put the patients at ease from the get-go. Dr. Kilnnert has a relaxed manner. Explains everything as he goes along, never acts rushed, takes the time to listen to the patient's concerns, questions, need for clarification, etc. Always takes family history into consideration when consulting about what to expect with aging eyes. He exudes genuine and appropriate compassion. I've been going to FVC for fifteen years and have ALWAYS walked out of my visits feeling well cared-for.