We have been coming to Focus Vision for years. And I have always been pleased with our visits. Today, however, was different. We were there for 1 hour and 45 minutes from start to finish. This has never happened before, but it was upsetting because I had plans after our appointments and we ended up being late. I was counting on spending an hour at the most, which is usually the amount of time we spend there. The girls getting our insurance info took the longest. I feel this is a step that could havebeen handled prior to our appointment. Instead, my kids were looking at glasses for a while without really knowing what our options were and how much of the cost would be covered by the insurance. Though the staff was friendly and polite, I was not pleased with this visit. I feel they could have been more prepared.