My experience in the Beaumont location was excellent from the front desk, the Doctor, and optician. Everyone was very friendly and very helpful. Both my children had an exam done in the Calimesa office and their experience was great as well. However, one of the optitions tasked someone else to look into a frame that my son wanted because she was going to be out. We never heard back. When I followed up I actually got to speak with the optitiom that originally helped my son and she said the other person left her a note stating she called us to tell us that the frame was discontinued. Unfortunately the call never happened and when I personally checked on the frame it stated it was a new frame and it was in stock. I since ordered that frame from another optical office. I was very disappointed that someone dropped the ball and saddened by the fact that another patient may experience this as well. I would hate for my son to have settled with something other than what he wanted because someone decided not to actually call about the frame. I would recommend the facility for customer service, but not for follow through on glasses.