The office staff, Keith & Hannah, are exactly what is needed when you enter any medical office. They are both professional and greet you with a smile. They already know you are in pain so they respond with empathy and kindness. Keith is great at running the business end of an office. Hannah does the preliminary work of x-rays and getting customers settled and prepped for the doctor. Dr. Amy is excellent and has great people skills. She explains all of the processes and was upfront about the pain of getting a cortisone shot in the heel of my foot. If a customer has to have a painful shot, it is much better to have it administered by someone you feel cares about the discomfort. I am well pleased by Foot Healers-Shrewsbury.