I really appreciate the service I received Brandy was all was kind and keep me well brief on the things that was Ben done to my car. Brandy is very knowledgeable about her job which is fresh of breath air.Thank you so much
Thank you, I get a lot of great comments on Brandy, she has that great customer service attitude that I wish a lot of people in general had. We are fortunate to have her on our staff. She has been with us for 5 years and just received a Cruise from Freestate for your service. Charlie-owner
I got there a few minutes early for my inspection. They informed me it would take about 1.5 hours to complete. They actually finished early. The staff was very professional. I would highly recommend this place.
Thank you for the 5 STAR review. Please do recommend others. it is the most important way we get new and hopefully build a long term relationship. Charlie-owner
I liked that the shop provided photos of the vehicle inspection. The customer service staff were friendly and offered coffee and water. I appreciated that I was offered a ride home when the repair was going to take longer than I expected. I did not give 5 stars because the bathroom was subpar.
I appreciate the honest feed back. It is important to us to keep improving and also keep a high standard in our business model.Restrooms are a big deal because I do feel it reflects on the rest of the business. I will look into your concern inform my staff. Thank you Charlie-owner
From the office help to the mechanic Cody.was very happy with the service.would return and recommend.
HI Jeff,I appreciate the kind words. I always get compliments on my front staff but Cody in the back make so much easier on all of us. We are fortunate to have him on our staff. He is a ASE certified tech that also is a state inspector and is a leader in our shop. Thank you for noticing. Charlie-owner
We always listen so we can understand and take care of your vehicles issue. Today's car is more technical that the Apollo space craft. (I am showing my age). So we really do need to comprehend all issues.Thank you for the great review. Charlie-owner
My experience with Free State Auto and truck Service, Inc was overall excellent. They were courteous, efficient and timely. They corrected all of the problems associated with my car and called me to advise me that there were other issues but asked if I wish to have them addressed prior to doing the work.
Received professional and courteous service. Saturday AM, I did not have an appointment, however, Vic processed and Nigel executed a modification on my BMW within an hour of my arrival. I will return for excluded service replacement and modification items.