5 stars Verified customer

I got there a few minutes early for my inspection. They informed me it would take about 1.5 hours to complete. They actually finished early. The staff was very professional. I would highly recommend this place.

Freestate Auto & Truck Service, Inc replied:

Thank you for the 5 STAR review. Please do recommend others. it is the most important way we get new and hopefully build a long term relationship. Charlie-owner

4 stars Verified customer

I liked that the shop provided photos of the vehicle inspection. The customer service staff were friendly and offered coffee and water. I appreciated that I was offered a ride home when the repair was going to take longer than I expected. I did not give 5 stars because the bathroom was subpar.

Freestate Auto & Truck Service, Inc replied:

I appreciate the honest feed back. It is important to us to keep improving and also keep a high standard in our business model.Restrooms are a big deal because I do feel it reflects on the rest of the business. I will look into your concern inform my staff. Thank you Charlie-owner

4 stars Verified customer

From the office help to the mechanic Cody.was very happy with the service.would return and recommend.

Freestate Auto & Truck Service, Inc replied:

HI Jeff,I appreciate the kind words. I always get compliments on my front staff but Cody in the back make so much easier on all of us. We are fortunate to have him on our staff. He is a ASE certified tech that also is a state inspector and is a leader in our shop. Thank you for noticing. Charlie-owner

5 stars Verified customer

Excellent customer service!

Freestate Auto & Truck Service, Inc replied:

Sweet and Easy. Thank you anonymous. Charlie-owner

5 stars Verified customer

Staff was courteous and vehicle was repaired as requested. They will be my first choice when needed.

Freestate Auto & Truck Service, Inc replied:

I never though of it that way but we do strive to be every one's First choice when car issues arise. Thank you for the great compliment. Charlie-owner

5 stars Verified customer

Great! Thorough explanations and friendly service. Options are always provided.

Freestate Auto & Truck Service, Inc replied:

Thanks Tanya, you have been over the years one of our favorite clients. WE APPRECIATE you. Charlie-owner

5 stars Verified customer

The staff had pleasant and clear communication about my car maintenance. Questions immediately answered. Interestingly, the staff listened with good detail about my concerns and requests.

Freestate Auto & Truck Service, Inc replied:

We always listen so we can understand and take care of your vehicles issue. Today's car is more technical that the Apollo space craft. (I am showing my age). So we really do need to comprehend all issues.Thank you for the great review. Charlie-owner

5 stars Verified customer

My experience with Free State Auto and truck Service, Inc was overall excellent. They were courteous, efficient and timely. They corrected all of the problems associated with my car and called me to advise me that there were other issues but asked if I wish to have them addressed prior to doing the work.

Freestate Auto & Truck Service, Inc replied:

Thank you Ms.R, It is very important to us to have communication thru-out the repair process. I am glad we met your expectations. Please tell your friends and neighbors about us. Charlie-owner

5 stars Verified customer

Very friendly staff. Well uniformed and concise in the costs and what is expected. The waiting area is comfortable and engaging while you are waiting for repairs.

5 stars Verified customer

Received professional and courteous service. Saturday AM, I did not have an appointment, however, Vic processed and Nigel executed a modification on my BMW within an hour of my arrival. I will return for excluded service replacement and modification items.

Freestate Auto & Truck Service, Inc replied:

Thank you Mr.B, I will pass the great review on to my staff. I am glad we could help. Charlie-owner