I have had my daughter's hair cut a couple of times and hair washing was included without mention. This time we were told it was not included (so we asked to have it done anyway and to pay an extra associated fee).
Please make sure to clarify what your policy is with all staff.
Hi Niki, Thank you for your feedback and apologies for the confusion. It appears there seemed to be some miscommunication. Staff have been made aware of policies and I trust them to adhere to them. We strive to do our best and treat everyone equally. Thank you again for bringing this to my attention. Hope you are well and have a great day.