94.4% would refer friends and family to us

5 stars Customer since 2017

I have a 11 month old Frenchie. From the start we had some up and downs with health. No big surprise I knew the risks ahead of time. The surprise came with Dr. Davis and his amazing staff. They all cared and loved my little guy like he was their own. I could call at anytime and there was someone there to help. This is not always easy to find in a vet.

I always see bad comments about the cost but getting my little guy healthy was worth every penny! I never felt like there was a test or service that was unnecessary to finding an answer.

I now have a healthy little beast and honestly cant say thank you enough to Fuerte Animal Hospital!

5 stars Verified customer

Dr. Davis and staff are wonderful. They truly care about their patients and keeping them as healthy as possible. My dog voluntarily enters and has no problem staying with them when required. I also made use of their boarding care when out of town for a few days and that went very well. I would have absolutely no issue recommending Fuerte Animal hospital for all of your veterinary and boarding needs.

5 stars Verified customer

Very friendly & knowledgeable staff

5 stars Customer since 2015

Fuente kept my appointment on time. I was in and out in 30 minutes for all shots, nail clipping and gland draining. It was great!

5 stars Verified customer

Very nice

5 stars Customer since 2018

My dog Rocco had a pet emergency this weekend and Dr. Davis was there to save the day. He is a wonderful Veterinarian and his staff are very knowledgeable. I highly recommend Fuerte Animal Hospital to anyone looking for a Veterinary Hospital to take your fur baby to.

5 stars Customer since 2018

First time taking my fur baby for her puppy cold. Everyone was very nice and helpful. I would recomnend this vet to my friends

5 stars Customer since 2010

Fuerte ops are top shelf. Staff is always friendly and helpful. Doc Davis is great with both pets as well as owners. Been going there for years.

5 stars Customer since 2013

Friendly staff and good with my dog. If he's happy and healthy, I'm happy.

2 stars Customer since 2015

The surgery completed on Smalls was excellent and her recovery has been complete with no complications. However the communication regarding when surgery would take place and the ultimate cost was of great concern. When we brought our dog in at 8 AM after visiting an emergency facility the prior evening, we were under the impression her condition required surgery ASAP. The surgery did not take place for about 12 hours and the communication during that period was sparse and vague. We were quoted a price of between $800 - $1500, bar no complications. When we were given our final bill, it was for over $2,100, including a $15.50 toe nail charge we did not request. There were no unusual things that occurred during the surgery that required additional procedures to my knowledge, so the additional $633 over the top end of the quote was quite a surprise.

I am thankful for the expertise on the Doctors behalf and the outcome of the surgery, but am disappointed with the rest of our experience.

Fuerte Animal Hospital replied:

We are responding publicly to your review since you have not responded to our calls.

We addressed these issues when you expressed concern to your satisfaction. You indicated you would not be posting a negative review after discussing the situation with you. We are going to respond in the same order that you have made your comments. We are happy Smalls is doing well after surgery.

Regarding the communication, you left your adult son to communicate with the doctor and staff regarding Smalls surgery. We told your son verbally and in writing that we did not know when surgery would take place and that it may not take place that day. Since Smalls had an open pyometra and was clinically doing well, it was not necessary to do surgery as an emergency. This was evidenced by the fact that you took Smalls out of the emergency clinic on Sunday declining to do surgery there in order to keep costs down. This was reasonable given Smalls condition. What is not reasonable, is you being upset that the surgery was not done sooner when we had informed your son verbally and in writing that we did not know when surgery would take place. Your son agreed with the timing indicating that he researched open pyometra on line and agreed surgery could wait.

Your concern that our communication was sparse and vague is unfounded as we communicated with your son verbally and in writing that he signed as to what was going to happen and how much it was going to cost.

Your out the door surgery cost was $1000-$2000 less than you said was quoted by the emergency clinic.

In essence, you got what you wanted.

Smalls was taken care of at a cost less than you were quoted at the emergency clinic.

Emergency clinics must charge more to cover the expense of operating a high quality practice 24/7.

Regarding the $15.50 charge for a toe nail trim, we did that as a no charge courtesy which was a minus $15.50 line item on your receipt.

We also showed line item courtesies of SQ fluids, B12 vitamin injection, iron injection, expression of anal glands totaling a courtesy of $208 for which no one ever even acknowledged or said thank you.

We are disappointed that you have chosen to take your unfounded concerns publicly after we have responded to you privately to your satisfaction. Should you wish to discuss further, please call at any time.

Dear Mr. Havird,

We failed to post what we had discussed regarding the cost of the procedure. Originally we had given you a cost estimate before examining Smalls. At the time of our exam, in addition to the surgery, we recommended pre surgery bloodwork, x-rays and a aspirate and cytology of a mass prior to surgery in writing that your son authorized.

This is the difference between your over the phone estimate before seeing the patient and your medical care plan after examining Smalls, that your son signed. We stayed with our surgery price.

Again, please call with any questions.