93.0% would refer friends and family to us

5 stars Customer since 2015

As always Katherine knocks it out of the park! My color and cut are exactly what I wanted when came in. Very happy:)

Fulham Salon - Wellesley replied:

We couldn't agree more, Katherine is simply amazing! Thank you for writing a review!

5 stars Verified customer

Amazing, talented hair stylists! so I needed hair color and cut and I had a specific date/time that could work for me ..they were super accommodating. they let me work with two amazing hair stylists Milo for Color and Lauren for cut and I cannot be happier and thankful for the great job they did...both super kind, super talented and skilled at what they do. My kids said, they loved my before hair (being as polite as they are) but they love the new look...and that I looked younger :) I cannot think of a single thing I wanted done/handled differently. they told me about personalized hair product they have and gave me samples and absolutely not pushed to buy...perfect experience! thanks Fulham salon!

Fulham Salon - Wellesley replied:

Thank you so much for this nice review! We're so happy to hear your experience was amazing! We hope you enjoy your system professional samples, and your new hair style! Will see you soon, with either Milo or Lauren!

5 stars Verified customer

Lauren has been coloring and cutting my hair for about 3 years now, and she is the best! She listens to what I want and is magically talented. Best of all, she will work with you to teach you how to blow dry and style your hair so that every day can be a great hair day, not just the once every six weeks when you're at the salon.

Fulham Salon - Wellesley replied:

Anything is possible with Lauren, she's pretty much a hair magician! We hope those hair tips were helpful!

5 stars Verified customer

Meredith is wonderful! She knows exactly what to do before even I do! So sweet and personable as well! Highly recommend!

Fulham Salon - Wellesley replied:

Thank you for this kind review! Meredith is a perfect addition to our Wellesley team! Enjoy your new style!!

5 stars Verified customer

Lovely , as always.

Fulham Salon - Wellesley replied:

Thank you for this sweet review!

3 stars Verified customer

Hi,

Just want to give some feedback. I received an email inviting me to come see you and thought I would share why I haven't.

My last appointment was scheduled on a day we got a big snowstorm in March.

I tried to call the day before to cancel and reschedule- no one answered the phone, there was no message that you were closed, I emailed and the email got returned to me and the web address you send in all your emails doesn't work. I also never received any call that the salon would be closed the day of the storm and no one reached out to reschedule the appointment I missed.

This was similar to my first experience in scheduling an appointment- I called the Wellesley number but it somehow was routed to Newton and unbeknownst to be I was scheduled for a cut there. I went to Newton because I thought it was my mistake then someone explained to me that they sometimes answer the phones for the Wellesley store.

Despite this 'mistake' at my first experience I stuck with it and had my next few appointments with Eleni whom I really liked- but since she is no longer able to do hair and it was so hard to get the March appointment rescheduled I decided to try someplace else that was easier to get in touch with.

I just wanted to share because I really liked the salon- once I got there- I just can't work that hard to schedule a hair appointment.

Sara

Fulham Salon - Wellesley replied:

Hi Sara!

I'm SO sorry to hear your experience was anything less than amazing. We really pride ourselves in good customer service! We did have some issues with our website that sent out emails; which is all fixed now. But, I understand how frustrating that could of been for you. Also- When our Wellesley location is closed, the phones are forwarded to the Newton salon. It is our job to specify what salon you're calling when answering the phones. Again, I apologize for everything that went wrong! I hope in the future you're willing to give us a chance to redeem ourselves.

5 stars Verified customer

Always great service and a fab new cut from Lauren!

Fulham Salon - Wellesley replied:

Lauren's amazing! Hope to see you soon!

5 stars Verified customer

Meredith is the absolute best! She listens to you when you tell her the look you're going for, but at the same time, she is honest and gives her professional opinion. She's thoughtful and easy to talk to and has twice now given me some of the best balayage I've ever received or seen. She's really great and I'm definitely a loyal follower.

Fulham Salon - Wellesley replied:

Thank you for a kind review! Meredith is a great stylist and we are happy you loved her service! Hope to see you soon in our salon!

5 stars Customer since 2014

I love this salon! Alex is terrific!

Fulham Salon - Wellesley replied:

Dear Liz, thank you for your kind words!

2 stars Customer since 2017

I have been here twice now and will probably not return. While the people here are very friendly, I can honestly say I could do a better job on my hair than the work that I have received here. I spent over $300 to get my hair looking worse than when I came in...a bad bleaching job is hard to come back from, and as someone who saved up a lot of money to come here, I'm extremely disappointed that my hair looked like patches of my hair were overly bleached while other parts were yellow. The contrast of colors in my hair is very unattractive and I've had several people ask me, "What happened to your hair?" I'm going to have to go get it fixed somewhere else after I let my hair rest for a bit and I wish the Fulham Salon understood why paying over $300 for a bad dye job is unacceptable. Wish I liked this place, as I said the people seem so nice, but the service is just unfortunately mediocre. It depends on who you get as a stylist, of course. I wish I saved my money and went elsewhere; I am honestly so disappointed and am very far away from the result we talked about initially.

Fulham Salon - Wellesley replied:

Hayley, I wish you told us before public, but real word is important!

I hope, if this is true what you wrote that you will grant us a chance to make things right for you, at absolute no charge!

We really don't let clients feeling the way you described.

Please call us and let us try to redeem our self's. Please , if you do call back make sure that you mention that Igor, The owner authorized 100% free service with any Stylist you choose in both of our Salon's.

Thank you for writing.

Igor Vasiljuk

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