Just want to give some feedback. I received an email inviting me to come see you and thought I would share why I haven't.
My last appointment was scheduled on a day we got a big snowstorm in March.
I tried to call the day before to cancel and reschedule- no one answered the phone, there was no message that you were closed, I emailed and the email got returned to me and the web address you send in all your emails doesn't work. I also never received any call that the salon would be closed the day of the storm and no one reached out to reschedule the appointment I missed.
This was similar to my first experience in scheduling an appointment- I called the Wellesley number but it somehow was routed to Newton and unbeknownst to be I was scheduled for a cut there. I went to Newton because I thought it was my mistake then someone explained to me that they sometimes answer the phones for the Wellesley store.
Despite this 'mistake' at my first experience I stuck with it and had my next few appointments with Eleni whom I really liked- but since she is no longer able to do hair and it was so hard to get the March appointment rescheduled I decided to try someplace else that was easier to get in touch with.
I just wanted to share because I really liked the salon- once I got there- I just can't work that hard to schedule a hair appointment.
I'm SO sorry to hear your experience was anything less than amazing. We really pride ourselves in good customer service! We did have some issues with our website that sent out emails; which is all fixed now. But, I understand how frustrating that could of been for you. Also- When our Wellesley location is closed, the phones are forwarded to the Newton salon. It is our job to specify what salon you're calling when answering the phones. Again, I apologize for everything that went wrong! I hope in the future you're willing to give us a chance to redeem ourselves.