Alex, my stylist, gets an unequivocal five stars! Great cuts, kind woman. Also, place is spotlessly clean.
But I have had multiple problems with receptionists, who change so often that no one takes responsibility for mistakes in appointments times, info re: charges, etc. Also, no accountability from management to assuage disappointments from mix-ups--even after follow-up was promised.
Still, I adore Alex. So I put up with the nonsense from the desk.