Have been reluctant to return to a salon because of some previous experiences (other places, not Geralds!). I found Geralds online, and after reading several positive reviews, decided to pop in for a consultation. Nina and Alicia were both very nice and helpful, and made me comfortable enough to make an appointment for a cut...and I'm so glad I did! Came out exactly as I'd wanted---the right length, the right laying, etc. So relieved to have found a good salon that I can count on...will definitely be returning!