98.7% would refer friends and family to us

5 stars Customer since 2017

Best service. Great staff. Truly a great place an they do a good job with good prices for ur car to get repair.

5 stars Customer since 2001

JR and his team did a great job and quick turnaround on my M3. It was an unforeseen mechanical breakdown and German Auto was able to service the car pretty quickly.

5 stars Customer since 2000

Work was done quickly and well.

1 stars Customer since 2017

Dishonest. Unaccountable for mistakes. Taking advantage of customers when they are in need.

Does that sound like the place you want to take your vehicle?

The bottom line is we were in from out of town, and like a lot of people, googled a good repair shop for BMWs, and landed on GAS for it's good reviews. What we got was anything but a good experience, and ultimately disappointed in how unethical they were about everything from mistakes they made, to the parts they recommended replacing, to the prices they were charging for those parts.

This place while seemingly professional and honest up front, took advantage of us for $2000. We're fine to pay for things we need, it's not the price of repairs that matters, it's how unethical they were about it. They mis-diagnosed a major issue, and also heavily recommended a full brake service 10,000 miles before it was due. Charged us FULL price for both, with well over 2X retail markup on parts. Then when it came time to fix their misdiagnosis, they charged us to replace a $500 part that even BMW doesn't recommend for this service. This is just the classic auto-repair system where they act like everything wrong they did was the customer's fault and responsibility. They had no accountability for their mistakes.

When speaking with the owner John, he indicated that they would "definitely take care of us on the price" to correct his technician's missteps. Yeah, that didn't happen. The original labor and parts were still on there for fixing the WRONG thing, and he applied a $300 discount to the actual repair that we needed. The problem? He marked up all the parts $500 OVER street price (the price an average Joe can buy it for), meaning the "discount" was just deception to make it look like he was doing us a favor. Just plain dishonest.

Don't go here. Period. Stay far away.

5 stars Verified customer

quick and excellent service, will be taking my cars here from now on

5 stars Customer since 2017

Great service and communication

5 stars Customer since 2017

A great experience. Very cooperative and enjoyable to deal with. I had a great experience.

5 stars Customer since 2012

Always reasonable people and quality repairs.

5 stars Verified customer

Great to deal with this company! They are polite, efficient, and very helpful.

5 stars Customer since 2017

Great work. Everything was done properly and exactly how we discussed. Easy to work with and will keeping coming back.

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