73.8% would refer friends and family to us

5 stars Customer since 2017

It was short, sweet, and to the point! The staff was friendly and professional.

4 stars Customer since 2017

The overall visit went very well!

1 stars Verified customer

I have had my braces for four years when I was told to only have them for 12-18 months from my first doctor. I have had 3-4 doctors since. The wait to be taken in is from 20-30 minutes. The longest I have waited is an hour and fifteen excluding the time I waited three hours because the doctor left without checking to see if he had any patients left or wasn't notified. In addition the new staff within the last couples of months I have had problems. Especially since my last appointment where the person who took care of me had trouble the entire time. When she was taking off my cheerios she poked at my gums twice and when she was taking out the wire the pliers slipped and hit the back left-side of my mouth. There was so much trouble with the wire that she called another assistant who was rude and frustrated (my guess because she couldn't get the wire off either). When she finally did take off the wire she also broke a bracket. To replace that bracket she had to take the glue off of my tooth with a tool that is obviously dangerous if not used cautiously. And with that tool she did the opposite of just that, she was going really fast around my tooth she ended up cutting my lip twice. She said I jumped and did not apologize afterwards. When the doctor came she left.

3 stars Customer since 2017

If it weren't for the wait time, I'd give GMS 5 stars. Appointment time was set for 8:30 and their start time was 9:42! If this happens during school days, my child will miss out on a lot of class time!

4 stars Customer since 2017

The office was nice. The staff was friendly. However, the wait was horrendous!

2 stars Customer since 2013

Had a hard time scheduling appointments. No weekend availability.

2 stars Verified customer

There was no communication/feedback from the orthodontist. This is my child's first experience at GMS Orthodontics and a proper introduction from the doctor would have been nice. Also, knowing what they (orthodontist and assistant) were about to do next and why would have been nice. There was very little communication with the patient and the orthodontist unless a question was asked to them. This is new to us so communication and feedback is key to making a new young patient feel comfortable (i.e. "I am Dr. Smith or we are putting the braces on to..., you will wear the brace for approximately..., This is a starter kit for...). I am sure this is quite routine for the orthodontist and staff to do the day-to-day things on the job but we are not routine patients and would appreciate some communication or at least know the name of orthodontist and staff working with us. It's just good customer service which GMS has been lacking for a long time.

2 stars Verified customer

There was no communication/feedback from the orthodontist. This is my child's first experience at GMS Orthodontics and a proper introduction from the doctor would have been nice. Also, knowing what they (orthodontist and assistant) were about to do next and why would have been nice. There was very little communication with the patient and the orthodontist unless a question was asked to them. This is new to us so communication and feedback is key to making a new young patient feel comfortable (i.e. "I am Dr. Smith or we are putting the braces on to..., you will wear the brace for approximately..., This is a starter kit for...). I am sure this is quite routine for the orthodontist and staff to do the day-to-day things on the job but we are not routine patients and would appreciate some communication or at least know the name of orthodontist and staff working with us. It's just tgood customer service which GMS has been lacking for a long time.

5 stars Customer since 2012

Dr. Ali and his staff offer excellent service!

5 stars Customer since 2012

Dr. Ali is great and his assistants are even better. My son had braces put on and it was quick and painless! They took the time to explain the process which was extremely helpful calming my 12 year old.