73.8% would refer friends and family to us

3 stars Customer since 2017

If it weren't for the wait time, I'd give GMS 5 stars. Appointment time was set for 8:30 and their start time was 9:42! If this happens during school days, my child will miss out on a lot of class time!

4 stars Customer since 2017

The office was nice. The staff was friendly. However, the wait was horrendous!

2 stars Customer since 2013

Had a hard time scheduling appointments. No weekend availability.

2 stars Verified customer

There was no communication/feedback from the orthodontist. This is my child's first experience at GMS Orthodontics and a proper introduction from the doctor would have been nice. Also, knowing what they (orthodontist and assistant) were about to do next and why would have been nice. There was very little communication with the patient and the orthodontist unless a question was asked to them. This is new to us so communication and feedback is key to making a new young patient feel comfortable (i.e. "I am Dr. Smith or we are putting the braces on to..., you will wear the brace for approximately..., This is a starter kit for...). I am sure this is quite routine for the orthodontist and staff to do the day-to-day things on the job but we are not routine patients and would appreciate some communication or at least know the name of orthodontist and staff working with us. It's just good customer service which GMS has been lacking for a long time.

2 stars Verified customer

There was no communication/feedback from the orthodontist. This is my child's first experience at GMS Orthodontics and a proper introduction from the doctor would have been nice. Also, knowing what they (orthodontist and assistant) were about to do next and why would have been nice. There was very little communication with the patient and the orthodontist unless a question was asked to them. This is new to us so communication and feedback is key to making a new young patient feel comfortable (i.e. "I am Dr. Smith or we are putting the braces on to..., you will wear the brace for approximately..., This is a starter kit for...). I am sure this is quite routine for the orthodontist and staff to do the day-to-day things on the job but we are not routine patients and would appreciate some communication or at least know the name of orthodontist and staff working with us. It's just tgood customer service which GMS has been lacking for a long time.

5 stars Customer since 2012

Dr. Ali and his staff offer excellent service!

5 stars Customer since 2012

Dr. Ali is great and his assistants are even better. My son had braces put on and it was quick and painless! They took the time to explain the process which was extremely helpful calming my 12 year old.

1 stars Customer since 2016

Poor office management. No one ever answers the phone or calls back after leaving numerous voicemails

5 stars Customer since 2016

The only thing that needs improvement is the time that the Ortho department is there. You need to offer more available business days to accommodate your patients. But the office staff is wonderful!

5 stars Customer since 2017

Excellent service