Staff was gracious, helpful, and professional. Dr. Wong provided clear explanations of my exam results. I had a few concerns and she was very supportive. To wrap everything up, Jessica did a great job of helping me choose frames and process my purchase. My only feedback is in regards to the trunk show. I attended the Winter 2016 Designer frame Trunk Show (Saturday, Dec. 10) and the designer representatives ignored visitors, couldn't wait to pack up and get out of there. I hope your upcoming show has representatives focused on customer service.