Upon entering, I walked around for over ten minutes before sitting down for my appointment. Not a single person greeted me or asked if i had an appointment and employees were not busy with other people. After sitting in the waiting room for another ten minutes i went to the front desk as they looked at me from their counter sitting there. After, having my exam and being dialiated i went and picked out a pair of glasses i wanted to purchase. I asked a number of questions about warrantees from Eyeglass World and Oakley as i was purchasing Oakley glasses. The sales girl knew no information and never decided to take the initiative to find any of the information out. The doctor ( Deon Erickson ) was beyond amazing and i can't say enough good stuff. She would be my only reason for returning.