Usually, I am very pleased but this time I was not. The shampoo could have been more vigorous as well as removing the dye on my eyebrows. I still looked like Groucho Marx when I got home! I won't be doing the keratin treatment again, either. I feel like I look like a teenager who ironed her hair and that's not appropriate for my age. The tufts in front of my ears are still curly so it didn't serve its purpose anyway. But I will be back next month cuz I do have faith in Lori!