I had a great experience at Hand and Stone this past Valentine's Day! My massage was amazing and I was very relaxed. My only complaint came after my massage was complete. The receptionist did not ask me whether or not I wanted to leave a tip before cashing out my purchase. My intent was to leave a tip via card, but I was told that the purchase had been completed and she couldn't do a tip via card. I did not have cash on me, but I didn't want to leave my massage therapist without a tip. So, I had to leave the store and go to the bank in order to withdraw cash as a tip for my massage therapist. When I returned, there was confusion with the receptionist about getting change for a bill. I had to explain myself to her several times before she finally caught on. Even through all of that, I appreciate her positive attitude! My massage was great, but it was definitely frustrate to deal with that after receiving my massage. I will still return in the future, but now I know to bring the exact change that I want to leave Ina tip to avoid further confusion.