88.2% would refer friends and family to us

3 stars Customer since 2013

This was my first massage. I did not feel relaxed during or after. I can trully say I do not know if it was the therapist or not. Will try another therapist next time.

5 stars Customer since 2009

Excellent therapist that listen and apply to

Excellent service.

3 stars Verified customer

I love Hand & Stone for massages, but the facial was just average for me. Previous places I've been provided a much longer shoulder/neck/head/arm massage, where as here, if I'm being generous it might have been 2 minutes. Considering the price you pay, I feel like a decent massage is warranted, especially during the time that you're just laying there with a mask on. They also didn't even take all of my make up off, which was strange to me. Highly reccommend for a massage (especially Jessie!), but I won't be getting another facial here.

5 stars Customer since 2017

Lindsey gave me an excellent facial. I look forward to seeing her every month in the future.

5 stars Customer since 2017

Always a great experience with Jane! I signed up for the membership and go monthly for facials with her. She always has a smile on her face and is very knowledgeable at what she does. My skin has been getting better and better after each visit with her. She does recommend certain products for you but is never pushy to purchase, which I appreciate. The atmosphere is always very relaxing and serene & I love that they offer organic products for my sensitive skin! The receptionist is also always very polite and professional. Can't wait to go back next month :)

5 stars Customer since 2017

My daughter and I went for Mothers Day. It was our first experience. Everything was delivered that was promised and more. Looking forward to taking advantage of other services in the future.

1 stars Verified customer

Jane is the best facial provider I have ever had! She takes ownership of problems, and always follows up with care. I have seen one other technician that was nice for facials as well, but I don't remember her name.

The best facial technician can't make up for a lackluster booking procedure however. Last week it took approximately 12 calls before someone answered. I was trying to book an appointment. I asked them if everything was OK when I called, and they said yes they were just busy. I called today and it took about six calls before someone answered the phone.

Today I asked about canceling my membership, they initially asked if I could come in to fill out the form. I asked if they could just email or fax me the cancellation form. They emailed me a form that was already filled out with someone else's home address and contact info on it. That seemed pretty unsafe and unprofessional? How many people will get my home address now that I have filled out the same form? When I called back for a new form it took her a few tries to get my a form and she didn't she said I don't understand why I can't open the form up.

The technicians seem competent, but the management (Martin) seems lackluster and a bit unprofessional. I realize this is a small business, but every time I have called to book it seems very unprofessionally managed. Mistakes happen in business, but if it is a consistent mistake that's a choice. I'm not sure if it is because of lack of staff, an inefficient phone system, or just poor management I will look elsewhere for services.

5 stars Verified customer

It's always a great experience

5 stars Customer since 2017

I had the best experience of my life!!!!

I would recommend you to ANYBODY & EVERYBODY !!!

5 stars Customer since 2014

Excellent and relaxing facial and massage!

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