A couple of weeks ago I had a deep tissue massage at Hand & Stone. The massage was very good. I will probably return for another massage and probably try different people to determine the one I like best. However I have called on several occasions and my calls are not returned, I also tried to make an appointment online and that doesn't work well either. I talked to one of the desk personnel and she has gracefully offered me a massage with a $25.00 discount. About three days later I called to accept this offer and to make an appointment. That was two hours ago and no return call. Not sure about what to think. If not for the contact failure I would have given it a five star.