The front staff is fantastic, as always. I have been going to this location for over a year. Yesterday's massage was lacking, unfortunately. My therapist needed to trim his nails, he never used a bolster under my knees, so my lower back was a bit sore and my feet were a bit numb, he raised and lowered the head of the bed without telling me he was doing it, which took me by surprise and it took me a while to relax again, and he used his fingertips a lot to massage, which would have been fine, if his nails were trimmed. He was very nice though, and the room was quiet and calming, which was great.