Travis is my preferred masseuse at Hand and Stone and he is absolutely amazing. Very professional, excellent skill set, and always makes me feel very relaxed and comfortable. Travis alone gets a 5 star rating. The only reason I have given Hand and Stone a 4 star rated is just due to come minor issues I have. When I walk in, the lobby is always very loud and disruptive. I also find the walls in the actual treatment rooms to be so thin, I can hear a lot of the commotion that goes on around us. I have also had sever masseuses, before Travis, be very unprofessional, for example, in the middle of a stroke or finding a pressure point I have had a few remember they forgot my aroma therapy and leave to go grab it. Or even tell me, "ma'am I need to use the restroom I'll be right back." I, along with I'm sure most of the clientele, come to relax. I'm looking for a quiet escape where I can silence my mind and really drift away. There tend to be a lot of distractions and noise around the facility.