89.2% would refer friends and family to us

4 stars Verified customer

I had some shoulder aches and I came for a massage and the guy who attended the session was extremely professional, friendly and knew what he was doing. I felt all better after the session. The only thing I didn't really like about the place is the sales pitch you get after the session about promotions and monthly thing. It's very uncomfortable to say to a person you not interested. I felt as if I was in a car sale. Why can't these people just give us a leaflet and let us make our own mind. We don't need no sales pitch or sales person teibg to influence our mind. I am more likely to avoid the place just based on it.

1 stars Verified customer

Although the esthetician and staff were very nice, my Brazilian wax was not completely done. There was visibly a lot of hair remaining. I am so disappointed with my service.

5 stars Customer since 2015

Great massage. Highly recommend Mimi Q.

5 stars Customer since 2016

I have received lots of bodywork over the past 20 years, and I have been very impressed with the quality of the therapists at Hand and Stone Addison. They can usually squeeze me in last minute, which is huge for me because I never usually know more than 24 hours in advance when I will be available. Desk staff is always friendly and low pressure.

4 stars Verified customer

Travis is my preferred masseuse at Hand and Stone and he is absolutely amazing. Very professional, excellent skill set, and always makes me feel very relaxed and comfortable. Travis alone gets a 5 star rating. The only reason I have given Hand and Stone a 4 star rated is just due to come minor issues I have. When I walk in, the lobby is always very loud and disruptive. I also find the walls in the actual treatment rooms to be so thin, I can hear a lot of the commotion that goes on around us. I have also had sever masseuses, before Travis, be very unprofessional, for example, in the middle of a stroke or finding a pressure point I have had a few remember they forgot my aroma therapy and leave to go grab it. Or even tell me, "ma'am I need to use the restroom I'll be right back." I, along with I'm sure most of the clientele, come to relax. I'm looking for a quiet escape where I can silence my mind and really drift away. There tend to be a lot of distractions and noise around the facility.

5 stars Customer since 2017

Amazing customer service and my therapist was very attentive to my massage therapy needs!

5 stars Customer since 2016

Ricardo gives a Wonderful massage!

5 stars Customer since 2017

Excellent Deep Tissue massage by Nathan! One of the best I have experienced.

4 stars Customer since 2014

The massage was great and I loved Jessica's technique. It was quite different from what I have experienced in the past. She started the massage face up and ended with the back, neck and scalp. The only con was that we started 15 minutes late and ended 15 minutes early. For a 2 hour massage, I was NOT happy. And to top that off, I had to wait another 30 minutes to go into my facial as my facialist was running behind. Apparently not her fault, but the front desk. However, add this to my pseudo 2 hour massage and I felt a little jilted. My facial was great and very relaxing. My facialist was extremely nice and very knowledgeable. I would definitely go back to her for another service.

1 stars Verified customer

Massage by Ricardo was very uncomfortable

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