86.7% would refer friends and family to us

1 stars Customer since 2016

I have been a member with Hand & Stone for almost a year or over a year by now. I fluctuate between the Addison and Irving location. Usually I am very low maintenance when it comes to massages but this one experience was by far the worst. The receptionist at the front desk were excellent and the massage therapist was very welcoming when I initially met her. However, the rest of the experience goes downhill from there. She asked what I would like to focus on and I replied "my neck and back". I also emphasized I would like medium pressure. The massage felt very rushed, it was not what I asked for, and had no consistency. My neck and back was barely touched and no time was spent on the areas I asked to be focused on. What was done to the right side of my body, she did not do to the left. It was very obvious that no method was used, she was just barely rubbing on my body. She also performed some horrible neck stretches that left my neck very stiff and sore. I always leave Hand and Stone very relaxed and distressed but this time I left very displeased and angry that my was neck hurting and I was MORE tense when I left. I am beyond frustrated and wish that the massage therapist are properly vetted. I pay $100 every month for my husband and I to receive massages. So to think my money went to waist disappoints me. I honestly hope this doesn't happen again because I would love to keep my membership with Hand & Stone but if I have another poor experience I will reconsider.

5 stars Customer since 2016

I had a very relaxing massage and my daughter had a wonderful facial. We were both happy with our services!

Would highly recommend Hand and Stone.

5 stars Customer since 2018

McKenna was amazing and informative.

5 stars Verified customer

The entire experience was fantastic. They were focused on the areas that needed the most work. They listened to me and adjusted to fit my needs throughout the entire massage.

5 stars Customer since 2017

Very nice and friendly Staff;they always have such great attitudes and excellent customer service skills.

1 stars Customer since 2015

I have been a member for 3 olus years. It frustrates me that when I have a surplus of massages in my account that I can’t iinvite a friend to join me without a transfer fee. (Yet u can buy a gift massage and give to a friend.) This is a policy that needs to be waived for loyal members. It feels like you go and get added fees for everthing. I may cancel and look for a more customer friendly pkace that values me as a customer & loyal member.

4 stars Verified customer

Had a great massage and most of my knots went away. Felt very relaxed after massage

5 stars Customer since 2017

Amanda did my facial & microdermabrasion today and she was awesome!

5 stars Customer since 2016

Had a massage session with Rachel. Loved her strength and yet careful attention in her massage movements. The session was relaxing, yet when I spoke, she politely responded without being too loud or chatty...just right. When finished, she had a glass of fruity water waiting for me. The spa venue itself is inviting, the spa rooms clean, comfortable, with soothing piped in music. The staff up front were courteous and friendly.

5 stars Customer since 2017

Great massage by Anna, knows her stuff!!