Went in for a couples massage with my girlfriend. The massage itself was great. Laura is a true professional-Always asking about pressure and comfort levels. She read the room and didn't force any conversation, although I'm sure she would have no trouble doing so if I wanted to chat. Good job.
The biggest complaint I had was due to technical difficulties. There was no heat and the outlet where my girlfriends heating blanket/pad was using was not working (her therapist was clearly frustrated at this but did her best to remedy the situation). She climbed onto a cold table and in between cold sheets, dulling the relaxation mindset (I could have provided that to her at home for free!). Because there was no heat in the room the therapists were also cold. This was very apparent when using their forearms for larger areas such as hamstrings etc.
To the management: please, please, please fix the heat. How are your employees expected to deliver exceptional service if you cannot provide them with the necessary tools!