Katrina was great; I had a wonderful massage. My complaint has to do with them changing my therapist without asking me first. And it wasn't because she was sick. It was because they had overbooked her. That shouldn't be my problem. I was happy with the therapist I got but not at all happy that they arbitrarily assigned me someone new. They could have called. They called to remind me of my appointment; they could have told me about the therapist change then. That way I could decide if I wanted to keep the appointment or change it to when the therapist I requested was available. I would have rated this place as Excellent / 10 until this happened. I am disappointed at your un-professionalism.