95.0% would refer friends and family to us

5 stars Verified customer

Jean was super attentive and did not try to force any products on me. She recommended some good things for me to try, but only after I asked. My comfort was of utmost importance to her.

Hand and Stone - Lancaster PA replied:

We are pleased to hear that you enjoy your time with Jean! We look forward to seeing you again soon!

5 stars Customer since 2017

When it comes to waxing my brows ~ Jean is the best!!

Hand and Stone - Lancaster PA replied:

Thanks for your review, Deirdre! We're glad you enjoy your services with Jean!

2 stars Verified customer

Massage did not start on time, I did have to wait a few minutes which is fine but the Massage ended early. The 60 minutes massage was only about 40minutes. The woman doing my massage was great in asking what I wanted from the massage. The massage however was pretty bad, probably the worst I have had. She made what seemed like the smallest hand movements, seemed like someone who was just getting into massage. I had high hopes, my boy friend goes here and loves it but I was not impressed unfortunately.

Hand and Stone - Lancaster PA replied:

We are sorry to hear you did not enjoy your service with us. We would love to get a chance to speak further about your service and gather some more details about your experience with us. If you could please reach out to management so we can better assist you, that would be great. We thank you for your review and look forward to speaking with you! asstmgr.lancaster@handandstone.com 717-569-1133

4 stars Customer since 2018

Stephanie was very sweet and gentle. Sometimes, however, I'd like a more rigorous cleansing.

Hand and Stone - Lancaster PA replied:

Thanks for your review, Carol! We appreciate your honest feedback and will look further into this.

5 stars Customer since 2017

Ingrid is excellent.

Hand and Stone - Lancaster PA replied:

We're glad you enjoyed your service with Ingrid. Thanks for your review!

5 stars Customer since 2018

I'll be back.

Hand and Stone - Lancaster PA replied:

Thanks for your review!

5 stars Customer since 2016

Allison is wonderful. Did a great job of finding the "knotty" areas in my back and working them out so that I felt relief when I left and even more this morning.

Hand and Stone - Lancaster PA replied:

We're glad you enjoyed your service with Allison! Thanks for your review, Scott!

5 stars Customer since 2017

Allison is very professional and amakes you feel comfortable. She does a great job!

Hand and Stone - Lancaster PA replied:

We're glad you enjoyed your service with Allison! Thanks for your review, Kim!

5 stars Customer since 2018

Absolutely amazing. Cathy focused on every area I told her about! I will be back to see her!

Hand and Stone - Lancaster PA replied:

We're glad you enjoyed your service with Cathy! Thanks for your review!

5 stars Customer since 2015

Melissa is absolutely wonderful! She understands what massage is suited for each person. She provides the best massage I’ve ever had and I will be a forever client as long as I’m living in Lancaster!

Hand and Stone - Lancaster PA replied:

Thanks for your review, Sherri!

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