Massage did not start on time, I did have to wait a few minutes which is fine but the Massage ended early. The 60 minutes massage was only about 40minutes. The woman doing my massage was great in asking what I wanted from the massage. The massage however was pretty bad, probably the worst I have had. She made what seemed like the smallest hand movements, seemed like someone who was just getting into massage. I had high hopes, my boy friend goes here and loves it but I was not impressed unfortunately.