92.5% would refer friends and family to us

5 stars Customer since 2016

My experience at Hand and Stone in Princeton, NJ was excellent. The environment was very clean and serene from the waiting area up front all the way to the specialist's room. All staff was very kind and courteous. I had an amazing facial and scalp massage by Kat. She was very friendly, professional and attentive to my specific needs. She knew exactly what products were best suited for my skin type. My skin felt amazing afterwards. I was even told hours later I looked like I was glowing! The massage was so good I'm surprised I didn't fall asleep on the table. The entire experience was marvelous and I highly recommend Kat. No doubt about it I'll be going to her again and the excellent service at this location.

5 stars Verified customer

Wonderful massage!

5 stars Verified customer

s'wonderful, marvelous....

2 stars Verified customer

Went for a couple's massage. I had Charmaine as my masseuse for the first and last time. Disappointed. She stayed on my neck area for a long time. When she finally worked on the other areas, it felt like she was only putting oil on those areas rather than massaging the areas.

2 stars Verified customer

Let me first start off by saying that the massage therapists I had Charmaine for my daughter and Star for myself were kind, attentive and professional. Our massages were relaxing, the room was nice and they were just great from a customer service standpoint as well.

The girls at the front desk need some of that customer service training. I stood almost 20 minutes waiting to check out. There were three people and three registers but for some reason one woman had two people assisting her leaving me to wait for a very long time. Albeit, I let a young lady go ahead of me but they had a personal conversation with the client ahead of me that went on and on with no so much as a thank you for waiting or sorry this is taking so long. The time it took checking out damn near ruined the great massage I experienced.

There needs to be some training done because no one should be ignored for as long as I was. An apology or acknowledgement would have fixed it but I didn't get one.

Also, I was interested in a membership and I wasn't even offered it. It was like she almost assumed I didn't want it. So now, even though my massage therapists were awesome I will take my business elsewhere.

5 stars Customer since 2014

Efrain is very professional and good at what he does.

5 stars Customer since 2016

I am receiving immediate welcome when I arrive and very courteous service throughout. I have no complaints.

5 stars Customer since 2015

I try to go weekly, alternating between facial and massage. I LOVE Hand & Stone Princeton!!!!

5 stars Verified customer

The facial I had with Kat was fabulous.

5 stars Customer since 2013

As always, fantastic. Star is amazing.

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