The receptionist on the phone said the charge would be $95.00 per hour. The plumber changed the filters in 10 minutes. When we asked to help with the dripping tap (all the same we had to pay $95.00), he said he did not have the cartridge to replace. He came empty-handed, and he was not going to work the rest of the paid hour. On top of that, he gave us a bill of $100.00 ($95.00 plus $5.00 for parts). When I asked what parts if he came empty-handed, not even bringing any tools, he said they always charge extra $5.00.
The company broke the agreement. It is dishonest.
Sorry I didn't get to your review earlier. Our hourly rate is $95 and hour with a 1 hour minimum. This is standard pricing for any company. Also, we don't always carry every type of plumbing material on our van. We do try to carry the most common but sometimes you run out of the stock on your van. As for the $5.00 charge. This charge is supposed to only be for miscellaneous Items used (gloves, screws, etc.) If nothing was used you should not have been charged this fee. If you could call me or email me so I would know who you are I will refund the $5.00. As far as being an honest company, We are and have always been.
Thank you, Marcia Baker