I was ambushed by a major repair that would cost a couple thousand dollars. HAC checked over my car thoroughly, and gave me an estimate on all of the repairs that would be necessary. Luckily, several of the items were things that my husband and I could do ourselves. I pondered which would best be done by professionals, specified those items, and requested the work be completed. It was timely, on budget, and there was no pressure to do more than I had requested. I appreciate the high level of respect you have for your clients, and the high level of skill you bring to your work.