98.3% would refer friends and family to us

5 stars Verified customer

Hawthorne Auto checked a used car we are considering purchasing. The review was fast, thorough, and affordable. Afterwards, Jim answered a lot of additional questions. And helpfully referred us to a body shop for additional investigation of what was apparently minor body damage.

5 stars Verified customer

I appreciate this local business that has been in our neighborhood for many years. The staff has always been courteous and I trust their expertise and their ethical standards of service.

5 stars Verified customer

Awesomeness incarnate! They diagnosed and fixed a problem that I had feared would be a complete engine rebuild and it was a loose wire.

1 stars Verified customer

Gave my car a thorough assessment, communicated with me throughout the day about work needed and strove to minimize expenses as much as possible.

5 stars Verified customer

The women at the desk were very helpful and spoke with me for a few minutes about the state of my older vehicle and the pros and cons of continuing to drive it versus buying a new car.

5 stars Verified customer

Trustworthy and reliable.

5 stars Verified customer

Short notice minor repair with sn overall complementary assessment and print out of too dos. Very appreciated.

5 stars Verified customer

Wonderful service team! Won't go anywhere else with my car.

3 stars Verified customer

You were prompt, and explained bill well, though it seemed higher than expected (the cracked belt helped explain that), you all were very friendly and that was to the good. Prompt enough that if transportation had not been an issue we could have gotten it back the same day.

The belt you did replace however squeaks like a heard of rats...also, now my air bag light comes on????.. Doesn't stay on. But still. All in all, happy to have my car back and running. Any suggestions about the gosh darn belt? Seems no matter who works on my cars, this is an ongoing issue when I get belt's replaced.

5 stars Verified customer

Jim went far beyond normal care to research my problem, find the parts necessary to fix it and implement the update.