The lady that cut my hair did a nice job. The price is outrageous ($140..$75 for just the cut and $65 for color) and I will not ever go back. She had 2 customers at the same time. She was coloring and cutting back and forth. The environment was not very clean. She didn’t clean brushes or combs between cuts. The sink/tub had all sorts of stuff in it(hair dye, hairspray, combs)
I was told I needed to take off my shirt and change into a smock so I “didn’t get dye on my shirt”. The other lady that was there never changed out of her shirt. I felt uncomfortable in my just my bra and a smock that was too revealing. I will not ever go back.
Dear Melissa, thank you for your review. The price that we discussed prior to your service are our set prices. We always discuss a beauty budget to work with before the service. You agreed to the service and we did what we agreed on. The fact you come into a salon once a year is up to you. We give you the best advice on maintenance that we can however once a year is simply not enough to maintain the color you have. Our environment is a busy one. The shampoo sink that you are referring to really worked for me at the moment with the items that I needed to be moved. Those items never touched your hair or your skin but made it more efficient at that moment to put things into. Yes, I do multiple clients at a time because you had 30 minutes to sit and manage your time, therefore; I could manage someone else's service at that time. The smock that we ask all of our clients to change into that is clean is to PREVENT any color or hair clippings to go onto your hair. If someone chooses not to change into a smock and color would happen to slip onto their clothing is on them. We give everyone an option. The fact that you felt uncomfortable is something that you could have mentioned openly instead of an online review. 99.9% of our clients appreciate the fact that we offered protection of their clothing to go back to work. If you lay back in the shampoo bowl and accidentally move, hair color could slide onto your neck or top of a shirt. Wouldn't you want to protect your clothes? We do clean our brushes and combs and if you remember, we do shampoo your hair and our items are used on clean hair.
I'm sorry that you feel that you don't want to come back. We gave you the $15 off coupon from our website as we do all first time customers to use towards your service and because you hadn't mentioned it at the visit, you drove in to have me refund it off your card!! Think about it, we are happy to do this, yet you drove 30 minutes to save $15. We offered to take it off your next visit which we hadn't had to do. Since you only visit a salon once a year that probably would have been a problem for you. We will be aware of putting anything in my shampoo bowl from now on. Since you are sensitive and maybe other clients may be since you are Vet tech and work with sanitation in surgeries. This is something I should be aware of thank you so much for bringing this to my attention. We aren't doing surgeries however; we do try to be cognizant of our surroundings.