I tried to make an appt and they said to just come in, I didnt like that idea because last time I tried that they couldnt fit me in without me leaving my car. I have an infant son and its REALLY hard for me to leave my car anywhere. So this time when they said they would fit me in....they DID. Right when I got there they moved my car into the shop, didnt take long for my 30k mile check and it didnt cost nearly what I thought it would. Thanks guys!!!!