500 North Lamar Blvd. Suite 120
Austin, TX 78703

Mon: 12:00PM - 10:00PM

Tue - Fri: 7:00AM - 10:00PM

Sat: 8:00AM - 4:30PM

Sun: 10:30AM - 6:00PM

97.4% would refer friends and family to us

5 stars Verified customer

Excellent haircut by Steven, as always.

5 stars Customer since 2000

I love this place! They are unfailingly nice and shower you with pampering for the same price you would pay elsewhere for just a hair wash and cut. Always a good experience.

5 stars Customer since 2017

My first time here was awesome!! I was impressed from start to finish. Several times I was checked on and asked if I needed anything to drink. Everyone was friendly and they stayed on schedule! I'll definitely go back!

2 stars Verified customer

the receptionist was not particularly friendly or courteous. never smiled, barely greeted me. i did not feel welcome. she gave off a negative vibe. the make-up artist, however, was AWESOME! very sweet and friendly. very helpful and willing. i was only in the salon to buy make-up, i did not have a service scheduled.

but when i have had a service scheduled i felt like the hairdressers rush through their clients. they are obviously given a specific amount of time for which they are told to use for haircuts. i did not like the aggressive push to buy products and schedule my next appointment. it made the experience very un-relaxing.

1 stars Customer since 2013

3- Negative issues:

1st- issue was if I'm buying more than a couple items (I bought 5), why would the sales person (a guy) even ask if I want a bag, hell yes I want a bag.

2nd-issue was that I presented my birthday certificate for the free gift and double points, after checking out I get to the car and check my items in the bag and the free item was not in the bag. About that time my phone rang and it was the salon and the girl stated,"you forgot one of your items ", I then stated, No, the sales guy FORGOT to put it in my bag". I then asked her if she could run it out to my car since I was already out there which she did but didn't seem too happy about fixing THEIR mistake.

3rd-issue is that the sales guy did NOT give me my Aveda points card back nor has anyone called me saying it's still there!

I quit coming to Ruiz for this reason, customer service is below average at your checkout and scheduling. I only came there for products and they provided less than good service and an inconvenience to me.

5 stars Customer since 2003

Love Sasha...does an excellent job and I really enjoy our time together! My hair color looks great...I get lots of compliments.

4 stars Customer since 2017

I love coming to Ruiz Salon, every time I feel pampered. The only reason this isn't 5 stars is because I had to wait 15 minutes after my appointment time to sit down for my cut. Other than that, they are very attentive, kind, and professional in every way! I always get a complimentary makeup touch up or hand massage, and the salon is non-gratuity which makes the payment process way less awkward in my opinion (instead of the receptionist raising her eyebrows and saying 'and would you like to leave gratuity? How much?' and me never knowing if my guess was acceptable or not) All around love this place and have made it my go-to in Austin! Also love their appointment reminders

5 stars Verified customer

I love Jackson Ruiz! Always a super relaxing experience, even if just coming in for a trim.

5 stars Customer since 2017

Breann and the other staff were amazing and took care of me from start to finish. Breann did a beautiful balayage on me. I showed her images of what I liked, and it turned out better than I expected!

5 stars Customer since 2017