88.5% would refer friends and family to us

5 stars Customer since 2017

I really enjoyed it. I have always had great service. In this case, the young lady was very attentive to details and made sure I got exactly what I wanted. She and her instructor took extra time to get my cut just right. I am very pleased with the results.

2 stars Customer since 2016

I have been to Paul Mitchell Knoxville previously for a hair appointment and it was outstanding, however, this time I went for a basic manicure. I consider myself a very patient person. My appointment was at 6:00 pm and I was back to get them done around 6:10. I have had my nails done before by a place like this and normally it doesn't take but 45 minutes at the most. For a basic manicure, the girl worked on my nails for almost an hour and a half- getting in my car at about 7:35 pm. I understand it is a school and they are learning, but I had to take off the nail polish as soon as I got home because of it peeling off from the six layers not being able to dry. Not the best experience this time around but the one before was amazing!

3 stars Verified customer

I had an appointment at 12:30. I wasn't put in a chair until 1 then I still had to wait. I needed to be out by 315 and the end result was completely rushed. I was happy with my stylist but it took so long I'm not sure I will be back

5 stars Customer since 2013

Such a pleasure to come to your school and spend time the students. The atmosphere is one of we are in this together. Everyone is friendly and courteous. Students are great and willing to ask for help as needed.

5 stars Customer since 2017

Very happy with my first experience at Paul Mitchell! My hairstylist Emily T did an amazing job! I look forward to coming back!

1 stars Customer since 2017

I HAD A 5:00 APPOINTMENT AND I DID NOT GET OUT UNTIL 8:30 OR 9:30. IT LOOKED GOOD THERE BUT I WAS TO TIRED TO NOTICE. THE NEXT MORNING I CHECKED IT OUT AND THE GRAY WAS STILL SHOWING AT MY TEMPLE AND THE LEFT SIDE WAS CUT QUITE A BIT SHORER THAN THE RIGHT SIDE. I CALLED AND TOLD THEM AND THEN THEY WANTED TO CHARGE ME FOR THE TOUCH-UP AND I SAID NO. I HAD ALREADY PAID FOR THE JOB AND IT WAS NOT DONE COMPLETELY. I DO NOT FEEL THAT I SHOULD HAVE TO PAY AGAIN FOR SERVICES THAT HAD ALREADY BEEN PAID FOR. I UNDERSTAND THAT IT WAS STUDENTS BUT THE ONLY WAY FOR THEM TO LEARN ABOUT THERE MISTAKES IS TO TELL THEM AND SHOW THEM AND THEN MAKE IT RIGHT WITH THE CUSTOMER. THEY NEED TO SEEN AND KNOW THERE MISTAKES SO THEY CAN LEARN FROM THAT. I WAS GOING TO TELL MY FRIENDS AT THE COMMUNITY I LIVE IN ABOUT YOUR SERVICES BUT IF YOU CANNOT STAND BEHIND THEM, I WILL NOT RECOMMEND YOU TO NO ONE. THANK YOU

5 stars Customer since 2013

Great experience! Very good hair cut and color. Very satisfied!

5 stars Customer since 2017

I was very pleasantly surprised & would definitely recommend to anyone needing a quality cut & style. Octavia was my stylist & wow, she was great! She listened to all of my concerns & was excited to be there & did an amazing job on my hair. I will.definitely be going back to her every time I need a trim.

5 stars Customer since 2013

Stylist was ready and was professional in her color and cut received was great.

5 stars Customer since 2016

Octavia, my hairstylist, was very skilled, friendly and professional.

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