I have been to Paul Mitchell Knoxville previously for a hair appointment and it was outstanding, however, this time I went for a basic manicure. I consider myself a very patient person. My appointment was at 6:00 pm and I was back to get them done around 6:10. I have had my nails done before by a place like this and normally it doesn't take but 45 minutes at the most. For a basic manicure, the girl worked on my nails for almost an hour and a half- getting in my car at about 7:35 pm. I understand it is a school and they are learning, but I had to take off the nail polish as soon as I got home because of it peeling off from the six layers not being able to dry. Not the best experience this time around but the one before was amazing!