88.2% would refer friends and family to us

1 stars Verified customer

My hair didn't look anything like I requested. An instructor then attempted fixing it and it still was a sad case. I ended up having to pay an additional 75 bucks at a salon to get my hair mess corrected. Very disappointed.

5 stars Customer since 2016

Katie was absolutely amazing! She has such a beautiful personality and my hair looks fantastic. Cannot wait to see her again!

Paul Mitchell The School Knoxville replied:

Shannon, we are so happy you loved Katie and your hair, I will definitely let her know the great feedback from you! We look forward to seeing you again in the future! Have a great day.

-Jessica

2 stars Customer since 2016

I saw Kayla or Kaylan (can't remember her name for certain) the night before Thanksgiving. While I loved her manner and personality, the haircut she gave me wasn't quite right. The color was great and I would visit her again for color but my bangs have some short, some long pieces and the face framing I requested isn't at all even, let alone "framing". To top it off, I suppose management/the instructors had already left for the night because no one could check my results. I would like to come back in soon to have my cut corrected.

Paul Mitchell The School Knoxville replied:

Mary, We would be happy to get you back in to get that fixed. If you could please give us a call at 966-0400 and press 0 and we will get that scheduled for you! Thank you and have a beautiful day!

4 stars Customer since 2013

Lisa did a fantastic job at coloring my hair and having it all blend with a previously bad haircut!

Paul Mitchell The School Knoxville replied:

Karen, I will let Lisa know how much you love everything she did for you! We look forward to seeing you again in the future! Have a beautiful day!

-Jessica

4 stars Customer since 2013

The experience was overall pretty good. The color was fantastic; however the student who did the cut and style banged me in the head 4x with the blow dryer and wasn't as good with customer service.

Paul Mitchell The School Knoxville replied:

Sheena, We are happy you love your color and I am sorry about thte rest of your service. If there is anything we can do for you, please gives us a call at 966-0400 and press 0. Have a wonderful rest of your day! -Jessica

5 stars Customer since 2016

Everyone from the front desk through getting my stubborn hair to perm good were great! I do recommend the Paul Mitchell School of Beauty to anyone looking for good services and nice people!

Paul Mitchell The School Knoxville replied:

Ingryd, We are so so happy that you enjoyed everything about your visit at Paul Mitchell Knoxville! We take pride in making it the best experiences for our guests! We look forward to seeing you again in the future! Have a beautiful day -Jessica

5 stars Verified customer

Great experience! just took a really long time.

Paul Mitchell The School Knoxville replied:

Thank you for taking the time to leave the feedback. We are glad you enjoyed your services. We strive to make every guest happy!

4 stars Customer since 2015

I've been going to PM for more than a year for my hair needs. I've had great experiences there & this last appointment was no different. In the beginning of my time there, the stylist talked to me about what I wanted done. She then confirmed what we talked about with an instructor present. The instructor gave some notes on how to accomplish what I asked for & I felt like they listened to me & achieved my intended goal. Thanks PM - I'll be back soon

Paul Mitchell The School Knoxville replied:

Kelley, we are so happy that you enjoyed everything about your visit at Paul Mitchell! We love having guests like you! We look forward to seeing you again in hte future!

-Jessica

5 stars Customer since 2016

Hannah did a great job on my color. She is very professional and so positive. She is a pleasure to be around. I will definitely ask for her for my next appointment.

Paul Mitchell The School Knoxville replied:

Annette, We are so happy that you loved everything about your experience! We look forward to seeing you again in the future! Have a beautiful day! -Jessica

1 stars Customer since 2016

My stylist spent too much time talking and was very slow with my haircut. It took an hour and forty five minutes to trim an inch off of my hair. My last experience was much better.