The job was quickly and professionally done to my complete satisfaction. With that said, I went to the trouble of putting down rubber runners on my wood floors, but was left with a fairly deep 15" scratch. This could have been easily avoided if I had at least been asked to hold the doors while the appliances were brought into and out of my home, instead of the (single) installer doing everything himself. If I went into a home to fix the computer and significantly scratched the wood floors, I would expect that person to be quite upset as to why this happened. I see little difference with a major appliance, when a little common sense is applied.