I don't understand why I must provide my insurance information before my appointment when you all don't actually call and verify benefits until I'm present. A good experience for me would include checking in, you all had already called my benefits and I would receive a clear explanation of what is covered before I sit in the chair. I was there for almost two hours for a cleaning with no issues that would take extra time to address. The doctor sat by my head for all of two minutes, and while the staff is friendly and happy to provide a water bottle that does not compensate for my loss of time at my job. I did my job by providing you my insurance information before I arrived, you should have done your job and called before I walked in the door.