824 1st St
Lancaster, PA 17603

Mon: 11:00AM - 8:00PM

Tue - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 7:00PM

Sat: 9:00AM - 4:00PM

Sun: 11:00AM - 6:00PM

94.8% would refer friends and family to us

2 stars Verified customer

I want to start off by saying that I have had many great experiences at Luxe, especially with Zinnia. However, yesterday, I saw Kelsey for my haircut and lip/eyebrow wax since Zinnia was not available. Kelsey was very sweet. She did a nice job on my hair. However, my eyebrow waxing experience with her was extremely uncomfortable. I have had my eyebrows waxed many times at Luxe by different people and at other establishments as well. Usually, it hurts for a second and resolves very quickly and then the surrounding skin is red for only about 30 min. Yesterday, after Kelsey waxed my brows, it was stinging/burning constantlyin certain areas. When I looked in the mirror after my wax, I saw sizable abrasions/areas where my skin had been torn off between my eyebrows and under my eyebrows. I feel this kind of dermal injury can only occur with improper technique. I feel if she had held my skin taut while she was waxing my brows, this wouldn't have occurred. I politely asked her why it was burning so much (even though I already knew) and she said it was because I just have sensitive skin and that it is just a little irritated. When she handed me a mirror at the end of my visit, it was clear as day that my skin was torn. I left quite disappointed to say the least.

5 stars Customer since 2016

I absolutely love Mica, I have been with her multiple times now and she has always surpassed my expectations. The venue itself is so vibrant and you can feel the positive energy everytime you go! I always recommend Luxe when my friends ask where I got my hair done.

5 stars Verified customer

Always have a great experience there!

5 stars Customer since 2018

Wonderful!!

1 stars Verified customer

My mother and I made appointments for massages together and had both requested a female therapist. We were given the names of two women, which we wrote down. When we arrived for our appointment, the therapists were not only different from the ones we were told, but my mother was given a male therapist. She was uncomfortable with that, so she was unable to get a massage. My massage was okay, but I ended up with a muscle spasm in my shoulder a few hours after the massage. The whole experience was disappointing, frustrating, and not at all a relaxing spa experience.

5 stars Customer since 2016

I booked an appointment for a 90 minute therapeutic massage on Sunday 6/17 and it was literally the BEST massage that I’ve ever had. My appointment was with Tamera. She was so kind and listened to me and completely took care of my massage needs. I’ve been to Luxe before for many massages but this one was by far the best! She is such an asset to your business. I never book appointments before I leave but this was the first time that I did.

5 stars Customer since 2018

Each of the people from whom I received services (Jessica, Kim, and Sarah) were very friendly, helpful, and professional. My every need was addressed (feeling cold, here is a blanket! Thirsty, here is some tea!). The spa itself was very relaxing and aesthetically beautiful.

3 stars Verified customer

I'm not much of a talker during massages. I'd rather just enjoy the quiet and focus on relaxing. I suppose I should have said as much, but didn't because it seemed like it was part of the treatment. By the end though, my muscles had barely been touched and I left with only half of a massage. I love the salon, but I've had much better massage experiences elsewhere.

5 stars Customer since 2013

Sara did an excellent job on my pedicure. The Mimosa while I was getting it done was a nice touch!

5 stars Customer since 2015

Had a great Babor facial with Corey. I plan on booking another facial next month! I also had a color retouch by Cheyenne and it was perfect. I have had my hair colored at Luxe A LOT and have always been happy with the outcome. Check out process was handled professionally even though I used a Spa Wish gift card (which requires a little more time/work.) I appreciate quality customer service and Luxe delivers!

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