I love Luxe- Nicole and Jordan are amazing and I always have the best experience with them. I've also recently starting having Alicia do my eyebrows- she does a fantastic job and is very professional. I have noticed several new front desk people recently, and I understand there is a learning curve, however- your front desk staff make the first impression of your business, and Monday was a very poor impression. I arrived ten minutes early and both receptionists were on the phone- the blond female was obviously on a call with a client and smiled at me and nodded, signaling to me she'd be with me in a second. The second receptionist, with brown hair, older female who I've only seen one other time, was very obviously on a personal phone call and didn't even acknowledge me- catching part of her conversation about how she is immunospressed and talking about other medical issues. I find that extremely rude- and i had to sit there for ten minutes and listen to it, getting more irritated as I was not acknowledged. I have noticed a big change over the past several months- I used to come in and be greeted by name and with a smile- that hasn't happened recently. I spent a lot of time and money at Luxe, and I feel appreciated and acknowledged when I have those friendly interactions with your front desk staff- but the interactions recently over the past several months have left me feeling like just "another" client and those interactions very impersonal.