I used a Groupon for a facial. When I made my appointment, I asked if they did extractions with the facials and was told yes. When I met with the person who did my facial, she asked what I wanted, I also told her extractions. She never did any. The facial itself was nothing great. I used to go to Veranda and they were exceptional. Monica is not the friendliest person either. Total waste of 55.00.