98.9% would refer friends and family to us

5 stars Verified customer

Excellent care, as always

5 stars Customer since 2015

Excellent

5 stars Customer since 2012

It's always a pleasure to be seen by folks at this practice. From all the wonderful hygienists, receptionists, and of course Drs. Gross & Kaplan. I always leave with a smile on my face which of course is always brighter!

5 stars Customer since 1992

Expert technician. Extremely professional and attentive.

5 stars Customer since 2018

I was accommodated very quickly, felt welcome from the moment I entered the office, and found Dr Kaplan to be extraordinarily focused and helpful. He analyzed my problem, explained it clearly and provided the guidance and direction I needed to enable me to actively participate in decision-making. I felt I was cared for by a true authority in the field.

5 stars Verified customer

A pleasure, as always, from an attentive staff and caring doctors.

5 stars Verified customer

Professional and friendly

5 stars Customer since 2017

I love Robyn! And both Dr. Gross and Dr. Kaplan are lovely.

5 stars Verified customer

I arrived early. It was a cold day and I was able to get a hot cup of tea before my appointment, something that not only warmed me up but which I appreciated being available. I was taken on time for my cleaning, which was excellent, after which I was able to book my future visit. Moreover, prior to my visit, I received reminders of the appointment via phone and text. I feel the practice is very organized and efficient and the care is excellent.

5 stars Verified customer

Always a pleasure.

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Scott J Aveda Upper East Side

5 stars 2922 reviews

This was my 4th or 5th time here. The first few times, I loved the results and individual attention. Last time I went (late september), I notice the roots and cut were sloppy. Again, I love the color and typically good attention to my needs during the process. This time I was clearly double booked despite making my appointment in advance. After waiting 30 minutes after my appointment start time, Elyse rushed through the color, ommitted the gloss step, and had someone else attempt to dry out my hair (they did not do a good job. Elyse tried to jump in and assist (while her other appointment was mid-cut) which was unacceptable. I mean, two people drying your hair on each side? NO THANK YOU. So Elyse finished the second half of the lower part of drying my hair and left the top half to the barely competent assistant that had started with me. At this point it was 9 pm (I had a 6:15 appointment) and I almost missed a date. Never mind that I showed up to the date at the last minute with my hair looking like I did it myself. I'm never coming back. Way disappointed that I thought I'd "found" my hair place.
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