We drove to Fort Worth the day after you performed a 60,000 service. We had to stop in Bryan because the cover underneath the car was loose and making noise. We did not know what the noise was before stopping. The mechanic in Bryan thought there was a leak because there was so much oil and transmission fluid under the car. In his words "it was a mess". It was nothing serious but the attention to detail was not up to you standards.
After having a conservation with this client, we want to again apologize. We had cleaned the undercarriage, but some residue remained and the cover became loose. We have reviewed this problem with all of our team members and steps have been taken to assure in the future that this will never again happen.
Harrison Rusk, Managing Partner