Daniel was very nice. But unfortunately for me, I just got the worst haircut I've had in my adult life. He cut four inches shorter than we agreed upon before he started and the layers look like chunks cut out by a five year old. Multiple people agree that it looks horrible and a few (who get there hair cut at MM regularly, felt it was sub-standard for MM quality). If I could get a refund, I would. I'm still in shock by how bad it is. I'm scared to have someone fix it b/c it's already much shorter than my comfort level and I can't bear the thought of more coming off.